Your data is yours.

• Your data is yours. Never sold to insurers, employers, or advertisers.
• Never used to train third-party AI models.
• What the elder shares in private stays private, unless it is a safety concern.
• The caregiver gets summaries, trends, and alerts. Not transcripts. Not raw audio.
• The elder can stop any call, opt out any time. Their word overrides the caregiver's.

Village has two roles in every account. The elder is the member: the person Maya talks to, the person whose voice and signals we process, the person who owns the data. The caregiver is the sponsor: usually a child or close family member, the person who pays and who receives summaries.

The elder always controls what is shared with the caregiver. The caregiver never sees raw call audio, never sees transcripts, and never sees what the elder has explicitly asked to keep private. The elder can stop a call mid-sentence, pause Maya for a day, or close the account at any time, and their decision overrides the caregiver's.

To run the service, we process:

• Voice audio from calls between the elder and Maya. Audio is transcribed to text and then deleted on a short retention window (see Retention below).
• Call transcripts and the conversational memory Maya uses to recognize the elder across calls.
• The phone book: contacts the elder asks Maya to be able to reach, with a consent flag for each one.
• Wellness signals derived from voice patterns over time: mood, sleep, mobility, speech changes. These are observations, not clinical diagnoses.
• Account and billing information: name, email, phone number. Payment details are handled by our payment processors and are not stored on our servers.
• Device and usage information needed for security and reliability.

We use the data we collect to:

• Run the calls. Maya needs to hear the elder, speak back, and remember context across days.
• Carry out the tasks the elder asks for: order groceries, refill prescriptions, schedule appointments, pass messages.
• Surface trends and alerts to the caregiver. Summaries are generated by AI and never include raw transcripts.
• Keep the service safe and reliable: detect abuse, debug issues, maintain audit logs for compliance.
• Improve Village. We use de-identified, aggregated patterns to make Maya better. We do not train third-party AI models with your data.

Maya is an AI. Maya identifies as an AI at the start of every call so there is never any confusion. Maya speaks with a synthesized voice, not a clone of any real person.

We process voice audio for speech-to-text only. We do not use voice to identify anyone biometrically, do not build voice fingerprints, and do not match voices across accounts. Audio is not retained for model training by us or our providers.

Village is a wellness companion. The signals we surface to the caregiver are observations about patterns over time, not medical diagnoses, not clinical screenings, and not a substitute for a doctor.

Wellness signals are never shared with healthcare providers, insurers, employers, or any other third party unless the member explicitly asks us to share them.

We work with a small number of vetted service providers to deliver Village. They handle categories like telephony, speech processing, language models, secure hosting, and billing. We require appropriate data-protection agreements from every provider that handles member data.

A current list of our service providers is available on request to privacy@villagecall.com.

We do not sell data. We do not share data with insurers, employers, or advertisers under any circumstance.

We hold each kind of data only for as long as it is useful and as long as law requires, then we delete it. Call audio is kept briefly and then deleted. Transcripts and wellness signals are kept for the life of the account so Maya can remember context across calls, and can be deleted on request. Billing and audit records are retained as required by law.

When a member closes their account, we delete personal data within 30 days, except for records we are legally required to keep.

Members and caregivers can:

• Ask what data we have about them and request a copy.
• Ask us to correct anything that is wrong.
• Ask us to delete their account and all associated data.
• Stop Maya from calling at any time, with no penalty.
• Opt out of the sale or sharing of personal information. (We don't sell or share data for advertising. This right is here in case the law expands the definition.)

To exercise any of these rights, email privacy@villagecall.com. We respond within 30 days.

If we detect a safety emergency on a call, such as a fall, a medical crisis, or stated intent to harm, Maya will escalate to the contacts the elder has pre-authorized for emergencies, and where appropriate to emergency services. This is the only situation in which we override private-by-default. The elder is informed during onboarding that this exception exists.

Village is for adults. We do not knowingly collect information from anyone under 18. If a child's name comes up in the phone book (a grandchild, for example), we treat it as a contact entry only and do not store anything additional about that child.

At launch, Village is available to residents of the United States and Canada, with some regional exceptions. Data for Canadian members is hosted in Canada.

We encrypt data in transit and at rest. Access to member data is restricted by role and logged. We are pursuing industry-standard security certifications.

If there is a data breach that affects you, we will notify you within 60 days as required by the FTC Health Breach Notification Rule, and sooner where possible. We will tell you what happened, what was affected, and what we are doing about it.

We will update this page as the service evolves and as we work through legal review. Material changes will be announced by email to active members at least 30 days before they take effect.

Privacy questions, requests, and concerns: privacy@villagecall.com. General questions: mike@villagecall.com.